Terms & Conditions

Applies to all services provided by Union Cars 

Terms & Conditions

1. Contractual Terms & Conditions

1.1 This Account Contract, once signed by the person or company first named (the ‘Customer’) and sent to Union Cars Manchester (‘Union Cars’) is an offer by the Customer to enter into a contract with Union Cars for the provision of its services on an account basis. An account will be opened only upon issue by Union Cars to the Customer of written confirmation that the Account Contract has been signed, received, and accepted.

1.2 Union Cars reserves the right in its absolute discretion, and without giving reasons, to reject this application and to decline to enter into a contract.

1.3 An Account Contract should be signed by the Customer only after agreeing to the terms and conditions contained in this form. The Account Contract shall be personal to both parties and absolutely non-assignable.

1.4 The Customer shall notify Union Cars of any change in the particulars stated in the Account Contract. Alterations take effect on the date shown in a confirmation notice issued by Union Cars to the Customer on receipt of any changes.

2. Bookings

2.1 Unless agreed otherwise, no bookings will be accepted by Union Cars unless the Customer’s agreed Account Name and Password and/or Authorised Booker Name is quoted. Union Cars are entitled to assume that any person who correctly quotes the Account Name and Password and/or Authorised Booker Name has the authority to make the booking on behalf of the Customer. The Customer is solely responsible for safeguarding the confidentiality of such information and shall be liable for the cost of all bookings made by any such person whether or not in fact authorized by it. Should the customer request to waive the requirement for a Password and/or Authorised Booker Name this clause will apply as if a Password and/or Authorised Booker Name had been requested and given accordingly. 

2.2 Union Cars may in its absolute discretion without liability and without giving reasons refuse to accept any booking. 

2.3 All accepted bookings are confirmed at the time of the booking. The Customer is liable for all charges incurred from the time when the vehicle is assigned to the booking until the completion of the assignment or sooner cancellation. In the event of cancellation by the Customer or passenger(s), the Customer may also be liable for the cancellation charges detailed in 3.4. The liability of Union Cars in the event of cancellation is set out at 4.4.

2.4 Upon receiving confirmation of any booking made by telephone, fax, app or email, it will be assumed that the customer has accepted the Terms and Conditions as published

3. Charges

Charges will be made on the basis of the current Tariff Card. The selected tariff is dictated by the requested vehicle type. Items and bases of charging include 

3.1 A minimum fixed charge for the first 0.8 miles and then a set charge per mile thereafter.

3.2 A charge for waiting time over a set threshold will be applicable. On standard pick-ups, 10minutes of grace will be given, and any additional waiting time will be charged at the current rate. Airport pick-ups will have a 30minute grace period, any additional waiting time will be charged at the current rate. 

3.3 Hourly or daily hire is priced on a case-by-case basis in relation to the distance a vehicle is expected to travel within that time. 

3.4 In the event of a cancellation made within the dispatch time of a booking whereby a vehicle has traveled between 0-3miles from M1, the driver will be compensated £5.00. In the event that the vehicle has traveled beyond 3miles, the driver will be compensated the estimated journey cost, at the current rate, in full. 

3.5 In the event of a vehicle being soiled by a passenger, the current ‘soiling charge’ will be applied. 

3.6 An administration charge may be charged to your account. This will be included in your Account Contract. 

3.7 VAT is not applicable to your journey prices. VAT will be applicable on any administration fee charged to your account. We will advise you in writing before making any changes to your prices. For reasons of competitive sensitivity, we are not able to publish our prices. Should you require information about your prices at any time or a copy of our Tariff Card, please contact your appropriate Account Manager who will reply to your request within one business day.

4. Extent of Liability

4.1 Any quoted pick up or journey times are best estimates only and whilst Union Cars uses all reasonable efforts to transfer a passenger(s) to their destinations in the shortest possible time, Union Cars shall have no liability if a pickup or journey time exceeds any estimate given or otherwise exceeds the Customer’s or the passenger(s)’ expectations for whatever reason nor shall Union Cars have any other liability to the Customer or the passenger(s) in connection with the time at which the passenger(s) reach or fail to reach the destination. 

4.2 Union Cars shall have no liability for any damage, loss, costs claims or expenses (whether foreseeable or not) incurred or suffered by the Customer or the passenger(s) (other than in the event of death or personal injury) by virtue of eventualities or occurrences acts or omissions including on the part of the driver outside of the reasonable control of Union Cars. 

4.3 It shall be for the Customer and/or the passenger(s) to ensure that valuable, unusual or any other items are covered by appropriate insurance. Union Cars cannot entertain any claim for loss of or damage to any such items. 

4.4 If Union Cars cancel a booking it shall have no liability to the Customer or intended passenger(s) if it has used reasonable endeavours to fulfil the booking and to notify the Customer of the cancellation. In such an event, Union Cars may, with the Customer’s consent, arrange for an alternative car service provider to fulfil the booking on its behalf. 

4.5 Any claim or complaint shall be notified by the Customer to Union Cars within 30 days of the date of the invoice containing the relevant booking.

5. Payment

5.1 Unless agreed otherwise, invoices are issued monthly to the address and relevant person indicated on the Account Contract. Each invoice only covers bookings up to the date stated on it. 

5.2 Settlement in full is due 30 days from the invoice date. 

5.3 Union Cars reserves the right to suspend an account from further use if an invoice is 90 days overdue. 

5.4 The Customer shall pay to Union Cars any reasonable expenses (including those charged by any debt collection agency) together with all legal and court costs incurred in the collection of any overdue payment and the minimum charge in this respect shall be £10. 

5.5 Queries must be notified in writing to Union Cars within 30 days of receipt of the invoice after which date the Customer shall not be entitled to dispute the amount shown save for manifest or gross error.

6. Termination of Account

6.1 The account is terminable by either party in writing on seven days’ notice at any time without any reason being given and may also with immediate effect be terminated by Union Cars without notice at any time if any amount is due and unpaid by the Customer as stated in 5.3.

6.2 Upon termination of the account for whatever reasons all sums payable to or chargeable by Union Cars, or otherwise appearing on the Customer’s account, shall become immediately due and payable in full if not already due and payable.

7. Alteration to these Terms & Conditions

7.1 Union Cars reserves the right to alter or vary these terms and conditions in any respect at its absolute discretion upon notifying the Customer of the relevant alterations and of the date upon which such alterations take effect.

8. Applicable Law

8.1 The laws of England and Wales apply.