These terms and conditions, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our website or any of our applications through whatever platform (hereafter collectively referred to as the “website”) and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).
These pages, the content and infrastructure of these pages, and the online reservations service provided on these pages and through the website (the “Union Cars”) are owned, operated and provided by Transnorth. (“Union Cars”, “us”, “we” or “our”) and are provided for you subjected to the terms and conditions set out below.
The terms and conditions set out herein shall apply between the Company and the party whose name and address is set out in the Account Application Form (“the Customer”) and shall apply to the provision of any and all carriage, courier or delivery services (“the Services”) undertaken by the Company for the Customer during the continuance of this Agreement and any and all other terms, warranties and/or conditions implied by statute and/or common law and hereby expressly excluded to the fullest extent permitted by law.
Alterations to the Terms & Conditions
We may update our terms and conditions from time to time and post the new version on our website, following which all use of our website will be governed by the new version. You must check the terms and conditions on our website before making a booking.
Our terms and conditions and your use of our web site are governed by the laws of England and Wales, and in the event of any dispute under our contract, you agree to submit to the exclusive jurisdiction of the English courts.
In these booking conditions references to “you” and “your” and “passenger(s)” include the person named on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is transferred.
Conditions for use of the website
When placing a booking you undertake to us that all the details you have supplied are correct, including passenger name, dates, pick up information and credit or debit card details. If there are changes to the details supplied, it will be your responsibility to contact us and request changes.
Union Cars will put its’ best endeavours to find and rectify any errors and omission as quickly as possible. However if there are delays there may be times when obvious errors occur such as the price or some other detail displayed being incorrect. In this case Union Cars shall reserve the right to cancel that reservation and the customer will not have any liability to this regard.
Use of our website content by third parties for any purpose other than booking transfers is prohibited, including the modification, subsequent publication and total or partial reproduction or representation of the same without the express consent of Union Cars.
Privacy and Cookies
Union Cars respects your privacy. Please take a look at our privacy and cookies policy for further information.
You confirm that the payment details you provide to us for the purpose of booking a service are correct, that the credit or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of the service. You agree that we may use Personal information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
Advance payments will be processed by the transportation service provider.
Cash payments to the driver are by prior arrangement and we reserve the right to ask for payment guarantee via a credit/debit card. Please ensure that you have the correct amount available, in local currency, unless otherwise stated in your booking voucher.
Payments & Invoices
It is a condition of this agreement that invoices shall be paid in full within 21 days of issue thereof. Should any invoice not be paid within 21 days any outstanding invoices shall immediately become due and payable.
Without prejudice to the Company’s rights hereunder all monies due to the company in respect of provision of the Services which are not paid by the due date for payment shall bear interest on the balance of such monies due from time to time at the rate of 5% per month until payment is received by the Company in respect thereof.
The Customer shall not be entitled for any reason to withhold payment of monies due to the Company and in particular shall not be entitled to do so in circumstances where the Customer is in dispute with the Company and/or claims money or compensation from the Company in respect of the Services.
By making a booking with us, you accept and agree to the relevant cancellation and no-show policy, and to any additional terms and conditions of the transport provider that may apply to your booking
You will not be charged for cancellations provided that you cancel at least 24 hours before the booked transfer pick-up time. You can cancel your reservation on-line or via email up to 24 hours before the pick-up or arrival time. After this period you must contact the service provider directly by calling the number provided in your booking confirmation email.
We will advise you as soon as possible via the e-mail address you have provided, if for any reason the service cannot be provided and as a result you’re booking needs to be cancelled.
For custom transfers, long distance transfers (over 100km), coach/minibus transfers (over 9 passengers) and tours, the free cancellation period is up to 24 hours before the pick-up time. By making a booking with us you agree to pay cancellation charge of up to 100% if the reservation is cancelled less than 24 hours before the transfer.
If you wish to review, adjust or cancel your reservation, please revert to the confirmation email.
Changes to your reservation must be submitted via the “My Booking” section using the details contained on your confirmation email, or sent to us in writing via e-mail.
You can make changes to your reservation on-line up to 24 hours before the pick-up or arrival time. After this period you must contact the service provider directly by calling the number provided in your booking confirmation email. All amendments are subject to availability.
Amendments or cancellation requests should not be made with the drivers.
At the time of the transfer, the driver will wait at the agreed airport pick-up point for a maximum of 20 minutes from the time of flight arrival. The free waiting time from any other point shall be restricted to 15 minutes after the agreed time.
In the unlikely event that you cannot locate the driver at the meeting point, or if you are delayed in customs, immigration, baggage collection or lost luggage, it is the passenger(s) responsibility to call the emergency number provided in the booking confirmation email to make contact with the driver.
If the passenger(s) fail to call the emergency contact number within 20 minutes of the actual landing time for airport collections, and within 15 minutes for non-airport collections, and as such the service provider is not made aware of the problem, the service will be considered a no-show and you will be charged full cost of the booked service.
Your flight will be monitored for delays by the local dispatch office and in the case that your flight is delayed your reservation will be automatically updated to the arrival time of the flight. If the arrival flight is delayed for more than three hours and/or if there is no information provided by the airline about the new arrival time of the flight, the service provider does not guarantee that there will be a driver and vehicle available at the actual arrival time of the flight.
If your flight is diverted to another airport your reservation will be automatically cancelled with no charge.
By completing a booking, you agree to receive (i) an email which we may send you shortly prior to your arrival date, giving you information on your destination and providing you with certain information and offers (including third party offers to the extent that you have actively opted in for this information) relevant to your reservation and destination, and (ii) an email which we may send to you promptly after your journey inviting you to complete our guest review form. Please see our privacy and cookies policy for more information about how we may contact you.
Luggage & Special Request
Please inform us at the time of booking if you wish to travel with excess baggage. This is to ensure that the vehicle provided can accommodate you. The passenger(s) shall be liable for all expenses incurred should additional vehicles be required to transport non-declared excess or oversized luggage.
During the booking process you may request extra services. We will endeavour to service such requests. However we cannot guarantee that they will be met and we will have no liability to you if they are not. Child / baby seats will be provided if requested whenever possible, however there may be rare instances when such seats are unable to be provided due to unforeseen last minute vehicle substitution, for example. Please note that we do not guarantee that the seats provided will be perfect fit for your child.
The distance and trip time provided are for planning purposes only. You may find that construction projects, traffic, weather, or other events may cause conditions to differ from the information published and you should plan your trip accordingly.
Any images of vehicles displayed on our web pages are for illustration purpose only and Union Cars does not guarantee that these exact vehicles will be provided by the service provider.
Union Cars and the service provider cannot be held liable for delays, changes or cancellation of service due to force majeure, or to other circumstances that are unforeseeable or beyond the service provider control, such as accidents suffered by third parties on the transfer route, police checkpoints, acts of terrorism, extreme weather conditions etc.
Limitations & Exclusions
The Company shall not undertake the carriage or delivery of:-
14.1 Money or securities (whether cash, cheques, bankers drafts, bonds, share certificates or in any other form), antiques, precious metals, furs, or jewellery (in any form whatsoever) of whatever amount or value.
14.2 Any goods or property (of whatsoever nature) of an intrinsic value of more than £100
14.3 any goods or property of a hazardous, dangerous, inflammable, explosive or noxious nature, or are illegal to possess under existing English Law, and/or
14.4 Any goods or property (of whatsoever nature) which may deteriorate in transit.
14.5 Without prejudice to the provisions of clause 8.1 the Company shall not in any event be liable directly or indirectly for:-
14.6 Breakdown, accident, adverse weather conditions.
14.7 any clause, act or circumstance beyond the control of the Company (including, without limitation, any strike, (official or not) lock-out or other form of industrial action or labour dispute, governmental regulations, legal restrictions, embargoes, fire, flood, Act of God, any consequence of riot, war, invasion, act of foreign enemy, hostilities (whether war be declared or not) civil war, acts of terrorism, rebellion, military or usurped power, confiscation, requisition or destruction of or damage to property by or upon the order of or in the name of any Government or public local authority.)
14.8 The Company being prevented or hindered from delivering the goods or property
14.9 Without prejudice to the generality and effect of the foregoing provisions of this clause 8 the liability of the Company for each delivery or courier service undertaken by the Company howsoever arising and whether direct or indirect and including but not limited to liability arising from the acts, omissions or negligence of the Company and/or its employees and/or agents or arising otherwise howsoever shall in any event be limited to the lesser of £150.
Without prejudice to the foregoing provisions of this Agreement the Company shall not in any event be liable for any loss and/or damage howsoever arising including but not limited to liability arising from the acts, omissions or negligence of the Company and/or its employees and/or agents and arising otherwise howsoever unless the Customer has notified the Company (with reasonable particularity) as to the nature and extent of such loss or damage within 15 working days of the date upon which the same occurred.
The services are provided as Union Cars disclaims all representations and warranties, express, implied, or statutory, not expressly set out in these terms, including the implied warranties of merchantability, fitness for a particular purpose and non-infringement. in addition, Union Cars makes no representation, warranty, or guarantee regarding the reliability, timeliness, quality, suitability, or availability of the services or any services or goods requested through the use of the services, or that the services will be uninterrupted or error-free. Union Cars does not guarantee the quality, suitability, safety or ability of third party providers. you agree that the entire risk arising out of your use of the services, and any service or good requested in connection therewith, remains solely with you, to the maximum extent permitted under applicable law.
Intellectual property rights
Unless stated otherwise, the software required for our services or available on or used by our website and the intellectual property rights (including the copyrights) of the contents and information of and material on our website are owned by Transnorth., its suppliers or providers.
Transnorth exclusively retains ownership of all rights, title and interest in and to (all intellectual property rights of) (the look and feel (including infrastructure) of) the website on which the service is made available (including the guest reviews and translated content) and you are not entitled to copy, scrape, (hyper-/deep)link to, publish, promote, market, integrate, utilize, combine or otherwise use the content or our brand without our express written permission. you hereby assign, transfer and set over all such intellectual property rights to Transnorth. Any unlawful use or any of the aforementioned actions or behaviour will constitute a material infringement of our intellectual property rights (including copyright and database right).
To the extent permitted by law, these terms and conditions and the provision of our services shall be governed by and construed in accordance with law and any dispute arising out of these general terms and conditions and our services shall exclusively be submitted to the competent courts in our country.
If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.